Lisa Disney-Smith

With over 25 years of experience in business administration and office management, Lisa Disney-Smith is a highly accomplished Senior Intake Officer known for her proactive approach, exceptional communication skills, and unwavering commitment to service excellence. Lisa currently plays a pivotal role at Hand in Hand Mental Health and Disability where she leads client onboarding processes, streamlines intake procedures, and collaborates across multidisciplinary teams to ensure efficient and person-centred service delivery for individuals.

Lisa’s strengths lie in her ability to balance operational precision with a strong client focus. She is adept at navigating NDIS systems, Coordinating with plan managers and providers, and producing business-critical reports and analysis. Her role extends beyond intake, supporting business development initiatives and continuous improvement projects in partnership with senior leadership.

A natural mentor, Lisa also leads and supports the Intake team, ensuring consistency and compliance in documentation and engagement. Her professional background spans sectors including health, education, real estate training, and small business, giving her a broad, adaptable skill set.

Lisa holds a Certificate III in Business Office Administration. She is deeply invested in community service, having volunteered in various leadership and support role